Ordering

For all orders in Sterling, use our shopping cart or phone us on 01992-578 885 (11am-4pm GMT)
If the item you wish to purchase is not covered by the shopping cart, use our Secure Order Form

You can also fax your order to 01992-578 485 and use our Fax Order Form 
 

Pounds - Visa, Mastercard, Amex, Delta, Maestro, Solo, Paypal
We cannot accept Electron cards

If paying with Paypal, we will only ship to a confirmed Paypal address

Guide prices in US$ apply only to shipments to destinations outside the European Union and give an indication of price without VAT. The base currency for this site is pounds sterling. Prices in Euros and US dollars are for guidance only. The exact exchange rate will be calculated at the time of purchase. VAT will be included in prices for sales within the European Union and deducted from sales to destinations outside the European Union.

Please note that all orders are accepted at our sole discretion and that we reserve the right to refuse an order or to ask for payment by bank transfer.

If we are unable to verify your billing address with your card company, then we will ask you to pay by Paypal (with confirmed address), Amex or bank transfer.
 

Orders are usually despatched in 2-3 working days, but may take longer if we are waiting for fresh stock deliveries and you should allow up to 21 days for receipt. If the order is time critical (birthdays etc), please phone us to confirm delivery time before placing your order.

Royal Mail Special Delivery (or courier by DX-Secure) is included in the price for orders over £100. Orders under £100 are sent First Class with proof of posting with a flat rate postage charge of £1.65 plus 40p per bottle of ink. 

We will only deliver to the cardholder's billing address or to a confirmed business address (school, company etc) unless you are an existing customer and known to us
 

We ship by Royal Mail Insured Airmail Services free of charge for orders over £100 if available for your country. These services are NOT trackable outside the UK but are insured. Orders under £100 are sent by Airmail with proof of posting.

Worldwide shipping by FedEx is available as an option. This is a fully trackable international service and is subsidised by us for orders over £200. If your order is for less than £200, Fedex is still available but at a higher rate. Rates will be shown within your shopping basket.

Prices for Fedex and Airmail will be displayed within the shopping cart once you have selected the destination country.

Please note that we are unable to ship to Indonesia, Nigeria and certain other countries